Return & Replacement Policy

Return Eligibility

Buddy Forever follows a final-sale policy. We generally do not accept returns or refunds for items that are simply unwanted or no longer needed.

If your order arrives damaged, defective, or different from what you ordered, please contact us so we can review the issue and, where applicable, arrange a replacement.

For an item to be considered for a replacement, it should remain in its original condition and packaging whenever possible. Proof of purchase, such as your order number or confirmation email, may be required.

How to Request a Replacement

If you receive a damaged, defective, or incorrect item, please contact us at [your support email] before sending anything back.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item
• Photos of the packaging, if relevant

Do not send an item back without receiving instructions from Buddy Forever first. Unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

Please check your order soon after delivery. If there is a problem with your item, contact us as soon as possible so we can evaluate the situation and determine the appropriate solution.

If the issue is approved, we may provide a replacement for the affected item.

Exchanges & Replacements

We do not offer standard exchanges for reasons such as changing your mind, selecting the wrong item, or no longer wanting the product.

For an approved damaged, defective, or incorrect item, we will provide replacement instructions. Once the returned item is received and reviewed, a replacement may be sent according to our policy.

Important

Please contact Buddy Forever before returning any product. We reserve the right to review each request individually and determine whether it qualifies for a replacement.

All purchases are subject to our Terms & Conditions and other applicable store policies.