Shipping policy

Shipping Policy

Worldwide Shipping

At Buddy Forever, we’re happy to offer worldwide shipping on eligible orders. No matter where you are, we’ll do our best to get your order to you.

Processing Time

Orders are generally processed and prepared for shipment within 2–4 business days after payment is successfully confirmed.

During holidays, promotions, or periods of high order volume, processing may take a little longer.

Delivery Time

After your order has been shipped, delivery typically takes approximately 1–3 weeks, depending on your destination.

Please understand that delivery times are estimates and are not guaranteed. Delays can occasionally occur due to customs clearance, shipping carriers, weather, holidays, or other circumstances outside our control.

Order Tracking

Once your order has been shipped, a tracking number may be provided to you by email when tracking information is available.

Tracking updates may take some time to appear after the package has been handed over to the shipping carrier.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges depending on the destination country.

Any such fees imposed by your country's authorities are the responsibility of the customer. Buddy Forever does not control these charges and cannot guarantee whether they will apply to a particular order.

Incorrect Shipping Information

Please carefully check your shipping information before completing your purchase.

Buddy Forever is not responsible for delays, failed deliveries, or returned packages caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible. We will try to make corrections if the order has not yet been processed or shipped.

Lost, Stolen or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is handled by the carrier. Buddy Forever cannot guarantee against packages that are lost, stolen, or damaged during transit.

If your package arrives damaged, please contact us promptly with your order details and clear photos so we can review the situation and assist you.

Returned Packages

If a package is returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or other reasons related to the recipient, additional shipping charges may apply if the order needs to be sent again.

Shipping Fees

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase. Any shipping fees already paid may be non-refundable once an order has been shipped.

Need Help?

If you have any questions about your order or shipping, please contact our support team through the email provided on our website. We aim to respond to customer inquiries within 24–48 hours.

Thank you for choosing Buddy Forever! 💙